EXCHANGE POLICY
Your Guide to Stress-Free Exchanges
Ensuring Your Satisfaction
All purchases are final, and returns are not accepted. However, if you need to exchange an item, we’re here to help.
Please notify us within 15 days of receiving your shipment to begin the exchange process.
For any questions or assistance with exchanges, please don’t hesitate to reach out to us. We’re happy to help!
Criteria for Hassle-Free Exchanges
Items must meet the following criteria to qualify for an exchange:
- In 100% new, unworn condition
- Original tags intact
- Not purchased as clearance items
Ensure your item is safely packaged, as we cannot accept damaged products. Once your item is received and inspected, we’ll issue an exchange or provide a store credit code for the purchase amount.
Need Assistance? We’d Love to Hear From You
We’re here to help with any questions, concerns, or inquiries you may have.
Whether you need assistance with a product, help with an order, or more information about our alpaca goods, our team is ready to provide the support you need.
