Alpaca Time FAQs: Your Questions Answered

Do you offer free shipping? What makes alpaca fibre unique? How does alpaca fibre regulate temperature so effectively? What types of alpaca socks and insoles are available? What outerwear options do you offer? How do I know which alpaca blanket or bedding is right for me? What are the benefits of alpaca blankets and bedding? Why should I choose alpaca fibre over wool? Do your products work for people with sensitive skin? What steps should I follow to clean alpaca products? What are the best alpaca socks for outdoor activities? Do you offer knitting kits for beginners? Can I use alpaca dryer balls instead of fabric softener? How long do alpaca products typically last with proper care? Can I visit your store in person? Are alpaca products environmentally friendly? Can I return my alpaca product for a refund? What items are eligible for exchange? What if my item arrives damaged or defective? What packaging should I use to return an item for exchange?

Do you offer free shipping?

Yes! We offer free shipping on orders over $125 within Canada.

What makes alpaca fibre unique?

Alpaca fibre is six times warmer than wool, hypoallergenic, moisture-wicking, and naturally odor-resistant. Learn more about its unmatched qualities on our benefits of Alpaca fibre page.

How does alpaca fibre regulate temperature so effectively?

Alpaca fibre has microscopic air pockets that provide natural insulation. These pockets trap warmth in cold weather and release heat when it’s warm, ensuring consistent comfort year-round. It’s also breathable and moisture-wicking, preventing overheating and keeping you dry in any season.

What types of alpaca socks and insoles are available?

Explore our range of cozy, moisture-wicking socks and durable insoles for year-round comfort on our socks & insoles collection.

What outerwear options do you offer?

From mittens and scarves to jackets and ponchos, our outerwear collection offers warm, stylish options for every season.

How do I know which alpaca blanket or bedding is right for me?

Double alpaca blankets provide maximum warmth for colder climates, while single blankets are lightweight and versatile. Duvets are perfect for year-round use due to their temperature-regulating properties. Explore detailed product options in our blankets & bedding collection.

What are the benefits of alpaca blankets and bedding?

Alpaca blankets and bedding are six times warmer than wool, lightweight, temperature-regulating, hypoallergenic, moisture-wicking, and incredibly soft yet durable. Explore the blankets & bedding collection for luxurious comfort year-round.

Why should I choose alpaca fibre over wool?

Alpaca fibre offers superior benefits, including being six times warmer and more durable than wool. It's hypoallergenic, flame-resistant, and naturally moisture-wicking. Learn all the benefits on our benefits of Alpaca fibre page.

Do your products work for people with sensitive skin?

Yes! Alpaca fibre is lanolin-free, making it perfect for those with sensitive skin or wool allergies. You can learn more about its unique features on the benefits of Alpaca fibre page.

What steps should I follow to clean alpaca products?

Cleaning alpaca products is easy! Follow our detailed guide on handwashing, air drying, and proper storage on our care and tips page to extend the life of your alpaca items.

What are the best alpaca socks for outdoor activities?

Our socks & insoles collection includes options like Star Trekker socks and Terry Outdoor Winter socks, designed for hiking, winter sports, and more.

Do you offer knitting kits for beginners?

Yes! Our yarn & kits collection includes beginner-friendly knitting kits with detailed instructions, perfect for scarves, shawls, and cowls.

Can I use alpaca dryer balls instead of fabric softener?

Absolutely! Alpaca dryer balls from our gifts collection are eco-friendly and reduce drying time while softening clothes naturally.

How long do alpaca products typically last with proper care?

Alpaca products are highly durable and resistant to pilling, matting, and wear. With proper care, they can last for years—many customers report over a decade of use for items like blankets and mittens. For best results, follow our care and tips for cleaning and storage guidance.

Can I visit your store in person?

Yes! We’d love to welcome you to our store at 5509 Hwy 9, RR#4, Harriston, ON. Visit us Tuesday to Friday from 9 AM to 4 PM to explore our collections in person.

Are alpaca products environmentally friendly?

Yes! Alpaca fibre is sustainable, biodegradable, and processed with minimal environmental impact. Learn more about our ethical approach on the our process page.

Can I return my alpaca product for a refund?

Unfortunately, all sales are final, and we do not accept returns. However, eligible items can be exchanged. Learn more about the process on our exchange policy page.

What items are eligible for exchange?

Items must be in 100% new, unused condition, with original tags intact and not purchased as clearance items. Full criteria are outlined on our exchange policy page.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us at store@alpacatime.ca within 15 days of receiving your shipment. We’ll work with you to resolve the issue promptly.

What packaging should I use to return an item for exchange?

Ensure your item is safely packaged to avoid damage during shipping. Damaged items cannot be accepted for exchange. For tips on secure packaging, see our exchange policy.